Night Shift Hospitality Specialist

1 week ago


Wilmington, North Carolina, United States Tru by Hilton Full time

As a Front Desk Night Auditor at Hampton Inn, you will play a critical role in delivering exceptional guest experiences during overnight hours. We are seeking an individual with a strong background in hospitality, excellent communication skills, and a passion for delivering top-notch customer service.

Key Responsibilities:

Some of your key responsibilities will include:

  • Managing guest check-ins, resolving any issues or concerns, and maintaining a high level of professionalism
  • Collaborating with colleagues and managers to ensure seamless operations, effective communication, and efficient problem-solving
  • Utilizing computer systems to manage guest information, process transactions, and maintain accurate records
Requirements:

To excel in this role, you will need:

  • Relevant experience in hospitality or a related field, preferably in a hotel setting
  • Strong communication and interpersonal skills, with the ability to build trust with guests and colleagues
  • Basic math skills, proficiency with computers, and the ability to input and access information in the property management system and/or points-of-sale system
  • A flexible schedule to work 11pm to 7am shifts
Compensation:

We offer a competitive salary range of $42,000 - $52,000 per year, depending on experience, plus comprehensive benefits and opportunities for career advancement.



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