Customer Service Manager

2 days ago


Frisco, Texas, United States Rafael Parker - State Farm Agent Full time
Job OverviewAs a Customer Service Manager with Rafael Parker - State Farm Agent, you will play a key role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will have opportunities to enhance your career while resolving customer inquiries, collaborating with our agency team members, and anticipating the needs of our community members.

We are seeking a motivated and customer-focused individual to join our team. If you are a strong leader with excellent communication and problem-solving abilities, we encourage you to apply.

Key Responsibilities
  • Lead the customer service team and oversee daily operations.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor customer service representatives.
Requirements
  • 1+ years of experience in customer service, with 1+ years in a managerial role.
  • Strong leadership and organizational skills.
  • Excellent communication and problem-solving abilities.


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