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Customer Service Representative

2 months ago

Frisco, Texas, United States Northwest Hardwoods Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our Sales Operations Support Department at Northwest Hardwoods. As a key member of our team, you will provide exceptional customer service and support to our domestic sales organization.

Key Responsibilities
  • Provide phone-based customer and order support to our fast-paced domestic sales organization.
  • Partner with outside sales team members, product supply managers, site quality assurance, and transportation teams to ensure orders are fulfilled accurately and in a timely manner.
  • Handle standard customer inquiries, basic order entries, and fulfillment of products and services, including basic price, lead time, and freight quoting.
  • Resolve general customer complaints and share insights on sales activities with internal team members.
  • Develop a close working relationship with senior-level customer service team members and existing customers, building rapport with the customer base.
  • Contribute to sales efforts by executing program sales, order entry, and special-order processing, and managing our special Vendor Managed Inventory process.
  • Keep records of customer interactions and transactions, including details on actions taken.
  • Communicate effectively with other sales associates, customers, vendors, and various stakeholders throughout the company.
Requirements
  • High School diploma required.
  • MS Office suite tools.
  • Associates degree and/or 1-3 years of relevant experience preferred.
  • Trainable on Supply chain, Customer Relationship Management (CRM) software, and Sales software.
Competencies
  • Attentive, confident, engaging, and respectful customer service skills.
  • Ability to multitask and be organized, with strong attention to detail.
  • Possess excellent interpersonal communication and presentation skills.
  • Communicate with people inside and outside the business unit, representing Northwest Hardwoods to the public and customers.
  • Self-motivated and able to work independently.
  • Ability to take initiative on continuous improvement processes.
  • Willing and able to cross-train.
Reporting Structure and Location

This position will report directly to the Customer Service Lead or Customer Service Manager. The training period involves working onsite 5 days a week. After successful completion of training, a hybrid work arrangement expects employees to work from the office 3 days a week and remotely twice a week.

Perks and Benefits
  • Medical Plans/Dental Coverage/Vision Coverage.
  • Prescription Plans.
  • Life Insurance.
  • Short-Term Disability Benefit.
  • Voluntary Long-Term Disability Benefit.
  • 401k Retirement Saving with Company Match.
  • Health Saving Account (HSA).
  • Employee Assistance Program.
  • Employee Engagement Center Support.
  • Paid Time Off and Paid Holidays.
  • Employee Engagement Events and Activities.
  • Employee Referral Bonus (No cap).