Customer Service Coordinator

3 weeks ago

Frisco, Texas, United States Transplace Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Transplace. As a key member of our operations team, you will be responsible for managing international transportation shipments from door to door, encompassing all aspects of the shipment cycle.

Key Responsibilities
  • Account management of international transportation shipments, including receiving orders, creating shipments, booking, tracking, and billing.
  • International transportation involves multi-modes (air, ocean, rail) for both exports and imports.
  • Communicate service issues to customers or management.
  • Coordinate service requirements and standards to vendors and supply chain partners.
  • Manually enter shipment orders and enter shipment status information.
  • Demonstrate ownership of assigned segments of business.
  • Maintain international customer profiles and relevant customer information.
  • Analyze customer data and identify cost-saving opportunities.
  • Perform ad-hoc reporting as needed.
  • Cross-train on other job positions within the international team.
  • Assist in all other areas of operations as directed.
Requirements
  • Ability to read, understand, and apply information relating to shipment status, pickup, and delivery appointments.
  • Ability to positively respond to and interact with other company personnel, customers, and vendors in daily operations.
  • Ability to work independently with little or no supervision, specifically, the ability to prioritize and multi-task in order to complete assignments effectively.
  • Intermediate computer operations, including basic programming, relational databases, and operating systems.
  • Intermediate knowledge of Microsoft Office products and applications.
  • Advanced communication skills, including the ability to read and interpret documents, write routine reports and correspondence, and effectively present information to groups of managers, clients, customers, and/or employees.
  • Ability to solve practical problems and deal with a variety of concrete variables.
  • Intermediate math skills, including the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, volume, and currency exchange.
  • Ability to apply concepts of basic algebra and geometry.
  • The ability to affect cost-effective transportation logistics solutions with mode selections, route planning, equipment types, government regulations, etc.
  • Customer service skills, including the ability to recognize the needs of the customer and effectively address those needs through active solutions or communication of the need to the appropriate personnel.
About Transplace

Transplace constantly strives to exceed the transportation expectations of our customers, from consumer packaged goods, chemical, and petroleum companies, to discrete manufacturing and retail. Our goal for global supply chain excellence is outlined in our Mission and supported by our Core Values and Executive Leadership.

Follow the company on Twitter, Facebook, and the Transplace Industry Blog:

Equal Employment Opportunity has been, and will continue to be, a fundamental principle of Transplace, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.

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