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Customer Service Manager
2 months ago
We are seeking a highly skilled Customer Service Manager to join our team at Rafael Parker - State Farm Agent. As a key member of our agency, you will be responsible for delivering exceptional client experiences that drive business growth.
Key Responsibilities- Lead the customer service team and oversee daily operations.
- Develop and implement customer service policies and procedures.
- Handle escalated customer complaints and issues.
- Train and mentor customer service representatives.
- 1+ years of experience in customer service, with 1+ years in a managerial role.
- Strong leadership and organizational skills.
- Excellent communication and problem-solving abilities.
- Paid time off.
- Training & development opportunities.
- Opportunity for advancement.
- Health insurance.
- 401(k) matching.
- Bonus based on performance.
- Competitive salary.
- Dental insurance.
- Vision insurance.
