Service Coordination Specialist

1 week ago


Bellingham, Washington, United States West Mechanical Inc. Full time

Position: Service Dispatcher at West Mechanical Inc.

Are you a detail-oriented professional with exceptional customer service abilities? West Mechanical Inc., a well-established company with over four decades of experience in the industry, is in search of a Service Dispatcher to enhance their operations.

COMPENSATION: $23.00 to $32.00 per hour, based on experience

Work Schedule: Monday - Friday from 8:30 am to 5 pm

BENEFITS:

  • Competitive salary
  • Comprehensive Health, Dental, and Vision insurance fully covered
  • Paid Time Off and Holidays
  • 401(k) plan with up to 4% employer match
  • Direct Deposit available

Key Responsibilities:

Oversee the daily schedules of Service Technicians, assign tasks, arrange follow-up visits, and ensure effective communication with both team members and clients. Maintain the customer database and prepare service invoices accurately.

Essential Qualifications:

  • Strong customer service skills
  • Ability to manage multiple tasks while remaining organized
  • Familiarity with geographical locations or map reading
  • Proficient in computer applications
  • High school diploma or equivalent
  • A minimum of two years in customer service or dispatching roles

Preferred Qualifications:

  • Knowledge of the HVAC industry
  • Three or more years of experience as an HVAC Dispatcher


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