Service Coordination Specialist
1 week ago
Position: Service Dispatcher at West Mechanical Inc.
Are you a detail-oriented professional with exceptional customer service abilities? West Mechanical Inc., a well-established company with over four decades of experience in the industry, is in search of a Service Dispatcher to enhance their operations.
COMPENSATION: $23.00 to $32.00 per hour, based on experience
Work Schedule: Monday - Friday from 8:30 am to 5 pm
BENEFITS:
- Competitive salary
- Comprehensive Health, Dental, and Vision insurance fully covered
- Paid Time Off and Holidays
- 401(k) plan with up to 4% employer match
- Direct Deposit available
Key Responsibilities:
Oversee the daily schedules of Service Technicians, assign tasks, arrange follow-up visits, and ensure effective communication with both team members and clients. Maintain the customer database and prepare service invoices accurately.
Essential Qualifications:
- Strong customer service skills
- Ability to manage multiple tasks while remaining organized
- Familiarity with geographical locations or map reading
- Proficient in computer applications
- High school diploma or equivalent
- A minimum of two years in customer service or dispatching roles
Preferred Qualifications:
- Knowledge of the HVAC industry
- Three or more years of experience as an HVAC Dispatcher
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