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Service Coordination Specialist

2 months ago

Bellingham, Washington, United States West Mechanical Inc. Full time

Position: Service Dispatcher at West Mechanical Inc.

Are you a detail-oriented professional with exceptional customer service abilities? West Mechanical Inc., a reputable company with decades of experience in the HVAC sector, is looking for a Service Dispatcher to enhance our operations. Candidates should possess a high school diploma, proficient computer skills, and a minimum of two years of relevant experience.

COMPENSATION: $23.00 to $32.00 per hour, based on experience

Work Schedule: Monday - Friday from 8:30 am to 5 pm

BENEFITS:

  • Competitive salary structure
  • Comprehensive Health, Dental, and Vision insurance fully covered
  • Paid Time Off and Holidays
  • 401(k) plan with up to 4% employer match
  • Direct Deposit available

Key Responsibilities:

Oversee the daily schedules of Service Technicians, dispatch technicians efficiently, arrange follow-up visits, and maintain clear communication with both team members and clients. Ensure the customer database is current and prepare service invoices accurately.

Essential Qualifications:

  • Strong customer service skills
  • Ability to manage multiple tasks while remaining organized
  • Familiarity with geographical locations or map reading
  • Proficient in computer operations
  • High school diploma or equivalent
  • Two years of experience in customer service or dispatching roles

Preferred Qualifications:

  • Knowledge of the HVAC industry
  • Three or more years of experience as an HVAC Dispatcher