Technical Support Specialist I

2 weeks ago


Chicago, Illinois, United States Metropolitan Water Reclamation District of Greater Chicago Full time

Job Title: IT Support Analyst I

Company: Metropolitan Water Reclamation District of Greater Chicago

Overview

Under supervision, this role involves delivering technical assistance for hardware and software, while managing service requests for computing and telecommunications devices.

Key Responsibilities

  • Provide initial support for fundamental software and hardware challenges.
  • Identify and resolve issues by following established protocols and guidelines.
  • Assist in troubleshooting application, hardware, and software complications.
  • Refer complex issues to senior technical support staff as needed.
  • Document call details in a tracking system.

Additional Responsibilities

  • Offer support during evenings and weekends when necessary.
  • Carry out other tasks as assigned.

Work Environment

Work is performed in a conventional office setting utilizing standard office tools, including computers.

Essential Knowledge, Skills, and Abilities

  • Understanding of basic computer hardware and software.
  • Familiarity with processes for applying software updates and patches across various devices.
  • Strong customer service abilities and dedication to client satisfaction.
  • Capability to troubleshoot basic hardware issues across different devices.
  • Ability to resolve network, software, and printing challenges.
  • Competence in completing tasks efficiently.

Minimum Qualifications

A high school diploma or equivalent and one year of experience in supporting computer applications and hardware.

Substitution Policy

Possession of an ITIL Foundations certification may replace the required experience.

Promotional Criteria

  • No specific promotional requirements.


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