Technical Support Specialist I
2 weeks ago
Job Title: IT Support Analyst I
Company: Metropolitan Water Reclamation District of Greater Chicago
Overview
Under supervision, this role involves delivering technical assistance for hardware and software, while managing service requests for computing and telecommunication devices.Key Responsibilities
- Provide initial support for fundamental software and hardware challenges.
- Identify and resolve issues following established procedures and guidelines.
- Assist in troubleshooting application, hardware, and software difficulties.
- Refer complex issues to senior technical support staff as needed.
- Document call information in a tracking system.
Additional Responsibilities
- Offer support during off-hours and weekends when necessary.
- Carry out other assigned tasks as required.
Work Environment
Work is performed in a conventional office setting utilizing standard office tools, including computers.Required Knowledge, Skills, and Abilities
- Understanding of basic computer hardware and software.
- Familiarity with processes for installing software updates and patches on various devices.
- Strong customer service skills and dedication to client satisfaction.
- Capability to troubleshoot basic hardware issues across different devices.
- Ability to resolve network, software, and printing issues.
- Capacity to complete tasks efficiently.
Minimum Qualifications
A high school diploma or equivalent, along with one year of experience in supporting computer applications and hardware.Substitution
Possession of an ITIL Foundations certification may replace the required experience.Promotional Opportunities
- None
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Technical Support Specialist I
2 weeks ago
Chicago, Illinois, United States Metropolitan Water Reclamation District of Greater Chicago Full timeJob Title: IT Support Analyst ICompany: Metropolitan Water Reclamation District of Greater ChicagoOverviewUnder supervision, this role involves delivering technical assistance for hardware and software, while managing service requests for computing and telecommunications devices.Key ResponsibilitiesProvide initial support for fundamental software and...
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Technical Support Specialist I
2 weeks ago
Chicago, Illinois, United States Metropolitan Water Reclamation District of Greater Chicago Full timeJob Title: IT Support Analyst ICompany: Metropolitan Water Reclamation District of Greater ChicagoOverviewUnder guidance, provides technical assistance for hardware and software, while managing service requests for computing devices and communication tools.Key ResponsibilitiesDelivers initial support for fundamental software and hardware...
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