L2 Technical Support Specialist

1 week ago


Chicago, Illinois, United States HTML Global Full time
Job Title: L2 Technical Support Specialist
Company: HTML Global

Description:

Join the team at HTML Global as an L2 Technical Support Specialist. We are a rapidly expanding managed IT service provider dedicated to supporting educational institutions. In this position, you will deliver high-level technical assistance and troubleshooting in K-12 educational environments.

Key Responsibilities:

  • Deliver expert on-site technical support for hardware, software, and network challenges in educational settings.
  • Identify and resolve intricate technical issues to maintain operational efficiency.
  • Work collaboratively with colleagues to escalate and prioritize support requests effectively.
  • Execute system upgrades, patches, and installations as required.
  • Oversee network performance and proactively detect potential problems.
  • Assist with IT projects within the educational framework.
  • Document IT processes and configurations for future reference.
  • Provide training and mentorship to enhance technical competencies.

Qualifications:

  • Bachelor's degree in Computer Science or a related discipline is preferred.
  • A minimum of 3 years of experience in technical support roles.
  • Solid understanding of Microsoft Windows, Active Directory, and educational software solutions.
  • Familiarity with ITIL methodologies is advantageous.
  • Exceptional communication and interpersonal abilities.
  • Strong analytical and problem-solving capabilities.
  • Relevant industry certifications are preferred.
  • Ability to quickly adapt to emerging technologies.

Benefits:

  • Competitive salary commensurate with experience and qualifications.
  • Opportunities for professional growth and development.
  • A dynamic educational environment focused on technological advancement.


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