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Technical Support Specialist I

2 months ago

Chicago, Illinois, United States Metropolitan Water Reclamation District of Greater Chicago Full time

Job Title: IT Support Analyst I

Company: Metropolitan Water Reclamation District of Greater Chicago

Overview

Under guidance, provides technical assistance for hardware and software, while managing service requests for computing devices and communication tools.

Key Responsibilities

  • Delivers initial support for fundamental software and hardware challenges.
  • Identifies and resolves issues following established protocols and guidelines.
  • Aids in troubleshooting application, hardware, and software complications.
  • Refers complex issues to advanced technical support staff as needed.
  • Records service call information in a tracking database.

Additional Responsibilities

  • Offers support during off-hours and weekends when necessary.
  • Completes other tasks as assigned.

Work Environment

Work is performed in a conventional office setting utilizing standard office tools, including computers.

Required Knowledge, Skills, and Abilities

  • Understanding of basic computer hardware and software.
  • Familiarity with procedures for applying software updates and patches across various devices.
  • Strong customer service abilities and dedication to client satisfaction.
  • Capability to diagnose basic hardware issues across different devices.
  • Skill in troubleshooting network, software, and printing issues.
  • Ability to complete assignments in a timely manner.

Minimum Qualifications

Completion of a standard high school education or equivalent, along with one year of experience in supporting computer applications and hardware.

Substitution

Possession of an ITIL Foundations certification may replace the required experience.

Promotional Opportunities

  • None