Customer Success Representative

4 weeks ago

Denver, Colorado, United States Datadog Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Manager. In this role, you will be responsible for ensuring the smooth transition and onboarding experience for our customers, running the full sales cycle for any opportunity for any existing customer account, and proactively building relationships with customers to achieve loyalty.

Key Responsibilities
  • Partner with sales team to ensure seamless transition and onboarding experience
  • Run the full sales cycle for any opportunity for any existing customer account
  • Proactively build relationships with customers to achieve loyalty
  • Identify growth opportunities and bring them to close
  • Act as advisor to customers to ensure they are leveraging the solution effectively
  • Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
  • Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)
Requirements
  • Customer-minded, always trying to provide the most value possible
  • Passionate about building long-term and lasting relationships
  • Excited by working in an ever-evolving and fluid solution-focused environment
  • Driven by the ability to make a visible impact with your work
  • A strong communicator with excellent attention to detail
  • Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross-sell activities
Bonus Points
  • Have prior Customer Success and/or Sales experience
  • Have experience dealing with DevOps stakeholders in the past
  • Bold on the phones, and creative in your emails
  • Experienced in the SaaS/cloud industry
  • Familiar with Salesforce, Tableau, and other industry-specific programs
About Datadog

Datadog is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another.

Equal Opportunity at Datadog: Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Your Privacy: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice.

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