Front Desk Representative

5 days ago


Houston, Texas, United States Springhill Suites Hou DT Convention Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at SpringHill Suites by Marriott Houston Downtown/Convention Center. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.

Responsibilities
  • Guest Service: Greet and welcome guests, respond to their inquiries, and provide assistance with room reservations, check-in, and check-out.
  • Front Desk Operations: Manage the front desk, handle phone calls, and respond to guest requests in a timely and professional manner.
  • Communication: Maintain effective communication with guests, colleagues, and other departments to ensure seamless operations.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives.
Requirements
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
  • Availability: Willingness to work a varied schedule, including evenings, nights, weekends, and holidays.
Benefits
  • Competitive Pay: Competitive hourly rate and opportunities for advancement.
  • Benefits Package: Medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and employee assistance program.
  • 401(k) Retirement Plan: Eligibility for a 401(k) retirement plan after an initial waiting period.


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