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Front Desk Representative

1 month ago


Houston, Texas, United States Residence Inn Houston Dt Conv. Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Residence Inn Houston Downtown/Convention Center. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless stay for our guests.

Responsibilities:
  • Guest Service: Greet and register guests, provide information about hotel services and amenities, and ensure a warm and welcoming experience for all guests.
  • Room Reservations: Handle room reservations, modifications, and cancellations in a timely and efficient manner.
  • Front Desk Operations: Manage the front desk, handle guest inquiries, and resolve any issues or concerns in a professional and courteous manner.
  • Communication: Maintain effective communication with guests, colleagues, and other departments to ensure seamless operations and exceptional guest service.
  • Problem-Solving: Anticipate, prevent, and resolve problems in a timely and efficient manner to ensure guest satisfaction and hotel operations.
Requirements:
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and a positive and upbeat personality.
Benefits:
  • Competitive Salary: We offer a competitive salary and benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.
  • Opportunities for Advancement: We offer opportunities for advancement and professional growth within our company.