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Front Desk Representative

4 weeks ago

Houston, Texas, United States Remington Full time

Job Title: Front Desk Agent

Job Summary:

We are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Remington. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining a clean and organized front desk area.

Responsibilities:

* Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
* Assist in pre-registration and blocking of reservations when necessary
* Promptly, accurately and efficiently know how and where to post all charges
* Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
* Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
* Review any reservations with special requests and work to block rooms accordingly
* Have knowledge of hotel rates, discounts and how to handle each
* Have working knowledge of reservations and procedures, including how to take same day reservations

Requirements:

* High work ethic and self-initiative
* May be required to work varying schedules to include nights, weekends, and holidays
* Someone who enjoys working as and being part of a team that provides great experiences for our Guests

Location:

Our hotel is located at 2911 Sage Road, Houston, Texas 77056. We offer a unique destination with shopping packages perfect for a trip to the Galleria, along with other unique destinations, including Highland Village, Uptown Park, and Rice Village. Enjoy convenient access to companies such as AECOM, Imperial Oil, Chevron, BP and the Texas Medical Center near MD Anderson.

What We Offer:

* Competitive salary and benefits package
* Opportunities for career growth and development
* A dynamic and supportive work environment

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application.