Front Desk Operations Manager

5 days ago


Tampa, Florida, United States The Westin Tampa Waterside Full time

About The Westin Tampa Waterside

We are seeking a highly skilled Front Desk Supervisor to join our team at The Westin Tampa Waterside. As a Front Desk Supervisor, you will be responsible for managing the Front Office operations to achieve customer satisfaction, quality service, and compliance with corporate policies and procedures.

Key Responsibilities:

  • Communicate effectively with staff and guests to provide clear direction and ensure a positive experience.
  • Greet guests with a friendly and sincere welcome, using a positive and clear speaking voice.
  • Promptly complete the registration process, inputting and retrieving information from a computer system.
  • Verify and imprint credit cards for authorization, handle cash, and balance an assigned house bank.
  • Remain calm and alert during emergency situations, serving as a role model for clerks and other associates.
  • Resolve customer complications and complaints by conducting thorough research and determining effective solutions.

Requirements:

  • High school diploma required, college degree preferred.
  • One year experience in customer service in hospitality or similar industry.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.
  • Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to access and accurately input information using a moderately complex computer system.

Benefits:

We offer a comprehensive benefit program that provides choices for your physical, mental, and financial wellness. Our benefits include competitive Medical and Dental programs, Vision insurance, Vacation, Sick, and Holiday programs, and a 401(k) Savings Plan with matching funds.


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