Front Desk Coordinator

1 day ago


Tampa, Florida, United States Coast Dental and Orthodontics Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Coordinator. In this role, you will provide exceptional patient service, manage front desk operations, and support the dental office team.

Key Responsibilities
  • Provide excellent customer service to patients, responding to phone calls, and in-person inquiries in a professional and courteous manner.
  • Manage patient registration, scheduling appointments, and confirming patient appointments two business days prior to the scheduled visit.
  • Verify insurance coverage and benefits, and link insurance in EagleSoft as directed by the office manager.
  • Ensure pre-authorizations are received prior to appointments, if required.
  • Complete check-out process with each patient, reviewing charts to ensure accurate documentation and procedures.
  • File patient charts daily and maintain a clean and organized front desk area.
  • Participate in morning huddles, chart reviews, and routine office meetings as necessary.
  • Perform other duties and responsibilities as assigned.
Requirements
  • Basic clerical and administrative skills.
  • Excellent customer service skills with professional phone etiquette.
  • Basic knowledge of insurance and dental terminology.
  • Working knowledge of Internet Explorer and Microsoft Word required; knowledge of Microsoft Excel preferred.
  • Experience with dental software such as EagleSoft preferred.
  • Strong organizational skills with the ability to multi-task.
Preferred Qualifications
  • Previous insurance and/or dental office experience.
  • Previous experience with orthodontic or other specialty practices.


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