Front Desk Agent

3 weeks ago


Tampa, Florida, United States OCI Hospitality Full time
Front Desk Agent Job Description

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at DoubleTree Tampa Rocky Point Waterfront. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.

Key Responsibilities:
  • Greet and welcome guests upon arrival with a warm and friendly demeanor
  • Checkin and checkout guests efficiently and accurately
  • Provide information about hotel amenities, services, and local attractions
  • Answer phone calls and respond to guest inquiries in a timely manner
  • Handle guest requests and resolve any issues or complaints promptly
  • Process payments and maintain accurate records of guest transactions
  • Assist with night audit duties as needed
  • Maintain a clean and organized front desk area
Requirements:
  • Previous experience in a customer service role, preferably in the hospitality industry
  • Strong phone etiquette and communication skills
  • Multilingual abilities are a plus
  • Familiarity with hotel management software systems
  • Knowledge of front desk operations and guest services
What We Offer:
  • Competitive pay based on experience
  • Opportunities for career advancement within the hospitality industry

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.


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