Customer Engagement Specialist
2 weeks ago
Planet Fitness is proud to be an Equal Opportunity Employer. We are dedicated to providing a fulfilling role in a supportive and enjoyable atmosphere. Choquette Group operates multiple Planet Fitness locations, focusing on fostering personal development, wellness, and a constructive mindset for both our members and our staff.
Position OverviewThe Member Support Coordinator is essential in delivering an outstanding experience for Planet Fitness members, potential members, and visitors.
- Warmly welcome members, potential members, and visitors, ensuring exceptional service.
- Handle front desk responsibilities, including answering phone calls, checking in members, enrolling new members, and conducting facility tours.
- Make necessary updates to member accounts.
- Promptly and professionally address member questions and concerns, escalating issues as needed.
- Assist in maintaining the cleanliness and organization of the facility.
- Experience in customer service is preferred.
- Basic proficiency in computer usage.
- A genuine interest in fitness and health.
- Possess a positive and enthusiastic demeanor.
- Reliability and punctuality are essential.
- Exceptional customer service skills, consistently exceeding member expectations.
- Strong listening abilities coupled with effective problem-solving skills and empathy.
- Conduct all interactions with professionalism and appropriate conduct.
- Ability to stand and walk for extended periods.
- Frequent communication in person and via phone.
- Occasional lifting of items weighing up to 50 lbs.
- Possible exposure to cleaning agents.
Employees at franchise locations are employed by the Franchisee, not PFHQ (the Franchisor). PFHQ does not oversee labor matters for franchisees but ensures adherence to local, state, and federal regulations.
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