Support Services Coordinator
6 days ago
SBS Cincinnati is a family-oriented business with a great company culture, dedicated to delivering exceptional customer service and support to our clients. Our team is passionate about making a difference in our community and strives to provide a positive and productive work environment.
Job Description:
We are seeking an experienced Administrative/Customer Service Assistant to join our team. This is a rewarding position that offers opportunities for growth and development within a dynamic team.
This role involves assisting our administrative department with QuickBooks duties, as well as calling customers for service quality checks.
You will be responsible for handling customer inquiries and complaints, providing information about our services, troubleshooting and resolving service issues and concerns, and assisting our Office Manager with clerical duties.
This position can be full or part-time, with some remote work permitted.
Bilingual in Spanish would be a great skill to have for this position.
Key Responsibilities:
* Provide exceptional customer service via phone and email
* Assist with administrative tasks, including QuickBooks duties
* Troubleshoot and resolve service issues and concerns
Requirements:
* Previous experience in customer service or a related field
* Excellent written and verbal communication skills
* Ability to prioritize and multitask
* Positive and professional demeanor
What We Offer:
* Competitive salary: $45,000 - $55,000 per year (estimated)
* Opportunities for growth and development within a dynamic team
* A rewarding work environment with a great company culture
At SBS Cincinnati, we value our employees and offer a comprehensive benefits package, including health insurance, retirement planning, and paid time off.
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