IT Support Specialist

1 day ago


Blue Ash, Ohio, United States ProSource Full time
Job Overview:

As an IT Support Specialist with ProSource, you will play a vital role in ensuring the smooth operation of our clients' IT systems and equipment. You will be responsible for providing on-site technical support and maintenance services, diagnosing and resolving hardware, software, and networking issues to guarantee that all IT infrastructure operates efficiently.

Key Responsibilities:

  • On-Site Support & Troubleshooting: Provide expert technical support for hardware, software, and networking issues, responding promptly to service requests while maintaining a high level of professionalism.
  • Equipment Maintenance & Repair: Perform routine maintenance on IT equipment, including desktops, laptops, servers, and networking devices, ensuring timely repair or replacement of faulty hardware components.
  • Network Support: Collaborate with network administrators to maintain local area networks (LANs) and wireless networks at client sites, troubleshooting connectivity issues as needed.
  • Documentation & Reporting: Maintain accurate records of all service requests, repairs, and installations, providing regular updates to the client and management on the status of ongoing projects and issues.
  • Customer Service: Deliver exceptional customer service, ensuring that client needs are met with professionalism and efficiency.


Requirements:

  • Associate's degree in Information Technology, Computer Science, or a related field; a bachelor's degree is preferred.
  • Minimum of 2-4 years of experience in IT support or a similar role.
  • Valid driver's license and reliable transportation for travel to client sites.


Compensation Package:
The estimated annual salary for this position is between $65,000 and $85,000 depending on location and experience.



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