IT Support Specialist
1 day ago
As an IT Support Specialist with ProSource, you will play a vital role in ensuring the smooth operation of our clients' IT systems and equipment. You will be responsible for providing on-site technical support and maintenance services, diagnosing and resolving hardware, software, and networking issues to guarantee that all IT infrastructure operates efficiently.
Key Responsibilities:
- On-Site Support & Troubleshooting: Provide expert technical support for hardware, software, and networking issues, responding promptly to service requests while maintaining a high level of professionalism.
- Equipment Maintenance & Repair: Perform routine maintenance on IT equipment, including desktops, laptops, servers, and networking devices, ensuring timely repair or replacement of faulty hardware components.
- Network Support: Collaborate with network administrators to maintain local area networks (LANs) and wireless networks at client sites, troubleshooting connectivity issues as needed.
- Documentation & Reporting: Maintain accurate records of all service requests, repairs, and installations, providing regular updates to the client and management on the status of ongoing projects and issues.
- Customer Service: Deliver exceptional customer service, ensuring that client needs are met with professionalism and efficiency.
Requirements:
- Associate's degree in Information Technology, Computer Science, or a related field; a bachelor's degree is preferred.
- Minimum of 2-4 years of experience in IT support or a similar role.
- Valid driver's license and reliable transportation for travel to client sites.
Compensation Package:
The estimated annual salary for this position is between $65,000 and $85,000 depending on location and experience.
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