Technical Support Specialist for Senior Services
2 days ago
About Us: Council on Aging of Southwestern Ohio is a nonprofit organization dedicated to enhancing the quality of life for older adults, people with disabilities, and their families. Our mission is to promote choice, independence, dignity, and well-being through various services that enable individuals to remain in their homes for as long as possible.
Key Responsibilities:
- Provide end-user technical support via various channels, including in-person, phone, and email
- Troubleshoot complex technical issues, diagnose problems, and implement solutions
- Collaborate with Tier 1 and Tier 2 Specialists on more intricate situations
- Document all issues and resolutions using required systems
- Manage and maintain access control, accounts, Active Directory, Office 365, DUO, and other accounts and licenses for end-users
- Perform hardware and software maintenance for company-owned equipment, including laptops, cell phones, MFDs, and other devices
Requirements:
- Associate's Degree in an IT-related field or equivalent experience
- Excellent customer service skills and intermediate to advanced knowledge of laptops, Dell, MS Windows OS 10 & 11, Samsung Cell Phones, and Android OS
- Strong understanding of security, Office 365 Application support, networking, cloud computing, and logical/analytical thinking
- Ability to lead projects, work in a team environment, and demonstrate leadership skills
- Experience in Salesforce, Vonage, or other VoIP solutions, BI, analytics, or Teams Apps is a plus
- Healthcare experience preferred
What We Offer:
- Competitive estimated salary range: $60,000 - $80,000 per year, depending on qualifications and experience
- Opportunity to work with a dynamic team promoting senior services and improving lives
- Equal opportunity employer, committed to diversity and inclusion
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