Technical Support Specialist for Senior Services

2 days ago


Blue Ash, Ohio, United States Council on Aging of Southwestern Ohio Full time
Job Summary: We are seeking an experienced Technical Support Specialist to join our team at Council on Aging of Southwestern Ohio. The successful candidate will provide advanced technical support for our staff, utilizing their exceptional problem-solving skills and knowledge of IT systems.

About Us: Council on Aging of Southwestern Ohio is a nonprofit organization dedicated to enhancing the quality of life for older adults, people with disabilities, and their families. Our mission is to promote choice, independence, dignity, and well-being through various services that enable individuals to remain in their homes for as long as possible.

Key Responsibilities:
- Provide end-user technical support via various channels, including in-person, phone, and email
- Troubleshoot complex technical issues, diagnose problems, and implement solutions
- Collaborate with Tier 1 and Tier 2 Specialists on more intricate situations
- Document all issues and resolutions using required systems
- Manage and maintain access control, accounts, Active Directory, Office 365, DUO, and other accounts and licenses for end-users
- Perform hardware and software maintenance for company-owned equipment, including laptops, cell phones, MFDs, and other devices

Requirements:
- Associate's Degree in an IT-related field or equivalent experience
- Excellent customer service skills and intermediate to advanced knowledge of laptops, Dell, MS Windows OS 10 & 11, Samsung Cell Phones, and Android OS
- Strong understanding of security, Office 365 Application support, networking, cloud computing, and logical/analytical thinking
- Ability to lead projects, work in a team environment, and demonstrate leadership skills
- Experience in Salesforce, Vonage, or other VoIP solutions, BI, analytics, or Teams Apps is a plus
- Healthcare experience preferred

What We Offer:
- Competitive estimated salary range: $60,000 - $80,000 per year, depending on qualifications and experience
- Opportunity to work with a dynamic team promoting senior services and improving lives
- Equal opportunity employer, committed to diversity and inclusion

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