Customer Service Coordinator

4 weeks ago

Blue Ash, Ohio, United States Hauser Heating & Air Conditioning Full time

Hauser Heating & Air Conditioning is the largest provider of residential services in the US, employing over 7000 professionals nationwide. With a presence spanning over 45 years, our company has been serving customers with HVAC, Plumbing, and Electrical solutions since its establishment in 1975.

Salary

As a Dispatcher at Hauser Air/American Residential Services, you can expect competitive pay options based on your skill and availability. Our estimated salary range for this position is $35,000 - $50,000 per year, depending on experience.

The role involves ensuring our technicians move efficiently and effectively, while maintaining the highest standards of customer service delivery. We take customer information from our system and relay it to our employees in the field.

Responsibilities

As a Dispatcher, your key responsibilities include:

  • Year-round work supporting multiple trades with various busy seasons
  • Relaying customer information to our field employees

We offer a clean office environment with great equipment and a strong team ready to grow alongside you.

Benefits

We are committed to providing an Industry-Leading Benefit Package, which includes:

  • Four health insurance options starting as low as $5 per week
  • HSA (Health Savings Account) and annual company contribution for specific plans
  • FSA (Flexible Spending Account) for specific plans
  • Dental and Vision Insurance options
  • 401(k) with weekly match contribution
  • 13 PTO Days + 8 Paid Holidays
  • Company-paid life insurance policy, Short-term disability, long-term disability (additional life insurance options available)
Qualifications

To be successful in this role, you should possess:

  • Exceptional customer service delivery skills
  • Demonstrated computer proficiency and experience using Microsoft Products and multi-line phone systems
  • Able to report daily to our office (not a work-from-home opportunity)
  • Ability to work assigned shifts and weekend rotations if required

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