Senior Practice Assistant

3 weeks ago


Chestnut Hill MA, United States Brigham & Women's Hospital(BWH) Full time
Job Title: Senior Practice Assistant

Brigham and Women's Hospital is seeking a highly skilled Senior Practice Assistant to join our team. As a key member of the healthcare team, you will be responsible for ensuring the highest level of customer service while maintaining the safest and most efficient work environment.

Key Responsibilities:
  • Collaborate with Practice Manager to oversee daily activities of Check-In/Check-Out
  • Perform administrative duties with minimal supervision at a high proficiency level
  • Assist patients following Front End protocols, utilizing courteous customer service skills
  • Act as a lead, assign and prioritize workflow, troubleshoot issues, assist with training and orientation, and provide backup support
  • Provide backup coverage for Call Center Lead as needed
  • Responsible for staff assignment and monitoring vacation and sick time
  • Work closely with Practice Manager to monitor work queue and metrics
Requirements:
  • Minimum three years medical office or administrative support experience required
  • Knowledge of practice operations and standards
  • Understanding of procedures including filing, copying, scanning, printing, and faxing
  • Highly proficient in all communication skills (phone, verbal and written)
  • Strong organizational, coordination and judgment skills
  • Ability to prioritize effectively and manage multiple tasks
About Us:

Brigham and Women's Hospital is committed to putting every Patient First. We are dedicated to providing a positive impact on patients and the care they receive. Our service will be distinguished by the delivery of high-quality and safe patient care, respect and dignity in all interactions with patients, families and colleagues, and by customer service excellence.



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