Practice Assistant II

1 month ago

Chestnut Hill, United States Brigham & Women's Hospital(BWH) Full time
Job Summary

We are seeking a highly skilled Practice Assistant II to join our team at Brigham and Women's Hospital (BWH). As a key member of our administrative staff, you will play a vital role in ensuring the smooth operation of our clinical practices.

Key Responsibilities
  • Provide exceptional administrative support to our clinical teams, including scheduling, registration, and billing.
  • Act as a super user for our scheduling, registration, and billing systems, providing training and assistance to others as needed.
  • Perform complex or specialized functions, such as surgical scheduling, at a high level of proficiency.
  • Utilize knowledge of HMOs, managed care, and other third-party insurers to troubleshoot insurance issues.
  • Assist with training and orienting new staff members as needed.
  • Provide cross-coverage as needed and assist with special projects as directed.
  • Ensure compliance with HIPAA guidelines for patient privacy and confidentiality.
Requirements
  • High school diploma or GED required; post-high school education preferred.
  • Minimum one year of applicable work experience required.
  • Additional training in office systems preferred.
Skills and Abilities
  • Knowledge of practice operations and standards.
  • Understanding of procedures, including filing, copying, scanning, printing, and faxing.
  • Excellent phone skills, including answering and screening calls, putting on hold, and providing routine information.
  • Strong verbal skills, including interpreting information, answering routine questions, and communicating in a professional, courteous, clear, and concise manner.
  • Ability to manage work processes in a neat and orderly way and to sort and alphabetize.
  • Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
  • Basic understanding and use of medical terminology.
  • Basic comprehension of insurance types and referral process.
  • Knowledgeable and compliant with all hospital, State, and Federal requirements, including policy and procedures with The Joint Commission and HIPAA.
Working Conditions

This is a hospital-based ambulatory practice with normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needles, and blood products.

Works within legal, regulatory, accreditation, and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.

Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.

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