Ambulatory Practice Assistant II

4 weeks ago


Chestnut Hill, United States Mass General Brigham Full time
Job Summary

We are seeking a highly skilled Ambulatory Practice Assistant II to join our team at Mass General Brigham. This role will provide administrative support to our clinical staff, ensuring the smooth operation of our ambulatory practice.

Key Responsibilities
  • Front Desk Operations: Greet patients, answer phone calls, and manage the front desk area to ensure a positive patient experience.
  • Scheduling and Registration: Schedule appointments, verify patient information, and update registration and fiscal database information as needed.
  • Administrative Tasks: Perform various administrative tasks, including data entry, filing, and photocopying, to support the clinical staff.
  • Communication: Communicate effectively with patients, staff, and external agencies to ensure seamless coordination of care.
  • Problem-Solving: Identify and resolve problems in a timely and professional manner, escalating issues as needed.
Requirements
  • Education: High school diploma or equivalent required; post-high school education preferred.
  • Experience: Minimum one year of applicable work experience required.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
Working Conditions

This role will work in a hospital-based ambulatory practice, with some exposure to communicable diseases and unpleasant odors.


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