Practice Assistant II

4 weeks ago

Chestnut Hill, United States Brigham and Women's Hospital Full time
Job Summary

Brigham and Women's Hospital is seeking a highly skilled Practice Assistant II to join our team. As a key member of our administrative staff, you will provide exceptional support to our healthcare professionals, ensuring seamless operations and delivering outstanding patient care.

Key Responsibilities
  • Provide administrative support to healthcare professionals, including scheduling, registration, and billing.
  • Act as a super user for scheduling, registration, and billing systems, providing training and assistance to others.
  • Utilize knowledge of HMOs, managed care, and other third-party insurers to troubleshoot insurance issues.
  • Assist with training and orienting staff as needed.
  • Provide cross-coverage as needed.
  • Assist with special projects as directed.
  • Follow HIPAA guidelines for the management of patient privacy and confidentiality.
Requirements
  • High school diploma or GED required; post-high school education preferred.
  • Minimum one year of applicable work experience required.
  • Additional training in office systems preferred.
Skills and Abilities
  • Technical skills: knowledge of practice operations and standards, understanding of procedures including filing, copying, scanning, printing, and faxing.
  • Phone skills: ability to use phone system, answer and screen calls, put on hold, answer routine questions, and give routine information.
  • Verbal skills: ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner.
  • Organization skills: ability to manage work processes in a neat and orderly way, sort and alphabetize, manage multiple tasks effectively, follow established protocols, and work within systems.
  • Writing skills: ability to correspond and communicate with others clearly and effectively in writing, take complete and accurate messages.
  • System skills: ability to type and enter data at an entry level, entry-level understanding of applicable systems, basic understanding and use of medical terminology, basic comprehension of insurance types and referral process, basic comprehension of registration and fiscal information.
Working Conditions

Hospital-based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.

Hospital-Wide Responsibilities

Works within legal, regulatory, accreditation, and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.

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