Practice Assistant II

3 weeks ago

Chestnut Hill, United States Brigham & Women's Hospital(BWH) Full time
Job Summary:

Brigham and Women's Hospital (BWH) is seeking a skilled Practice Assistant II to join our team. As a Practice Assistant II, you will play a vital role in providing exceptional patient care and administrative support to our healthcare team.

Key Responsibilities:

Manage patient referrals and link them to scheduled office appointments
Triage and manage complex telephone calls, utilizing courteous customer service skills
Schedule patient appointments and coordinate the scheduling of diagnostic testing
Ensure the completeness of all required benefits eligibility, waivers, etc.
Understand HMO, Managed Care, and other Third-Party Insurers

Requirements:

High school diploma or GED required
Minimum one year of applicable work experience in healthcare required
Additional training in office systems preferred

Skills and Abilities:

Knowledge of practice operations and standards
Understanding of procedures including filing, copying, scanning, printing, and faxing
Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information
Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner
Ability to manage work processes in a neat and orderly way and to sort and alphabetize
Ability to manage multiple tasks effectively, follow established protocols, and work within systems
Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages
Ability to type and enter data at an entry level
Entry level understanding of applicable systems
Understanding of the appropriate use and importance of related forms
Basic understanding and use of medical terminology
Basic comprehension of insurance types and referral process
Basic comprehension of registration and fiscal information
Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA

Working Conditions:

This position is based in a hospital-based ambulatory practice, with normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.

Hospital Wide Responsibilities:

Works within legal, regulatory, accreditation, and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.

Equal Employment Opportunity:

BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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