Practice Assistant II

6 months ago

Chestnut Hill, United States Brigham & Women's Hospital(BWH) Full time
Sign-on bonus eligible

Ambulatory Practice Assistant II

1. Processes patients arriving for appointments. Verifies appointments, reviews both registration and fiscal database information, updates on-line information as appropriate and issues correct encounter/billing form specific to the patient's appointment. Operates computer terminal and must be proficient in multiple practice management systems.

2. Answers incoming telephone calls in a timely fashion. Adhere to organizational and departmental service standards related to telephone access in order to ensure that patients, referring physicians, and other customers can easily access the practice by telephone.

3. Appropriately manage all calls, either by working with the customer or by referring the call to the appropriate party. For routine matters, respond directly to customer inquiries without referring the caller elsewhere. This includes responding to inquiries related to the availability of appointments, scheduled appointment dates and times, specialty referrals, parking, directions and general information.

4. Maintains all provider clinical appointment schedules according to master schedule and adjusts them in a timely fashion as needed. Schedules patients for appointments within the Specialty Clinic and facilitates appointments for patients to external referral agencies.

5. Warmly greets patients upon receipt of telephone inquiry and performs administrative tasks necessary to ensure needed information for a successful visit such as availability of the medical record, appropriate forms, referrals and other actions needed to maintain flow of the clinic.

6. Coordinates the site-specific patient intake forms and forwards to the appropriate provider. If appropriate, ensures that medical records are in order for the daily appointment schedule.

7. Performs all check-out functions, including but not limited to scheduling follow-up visits within the Specialty Clinic, as well as appointments in other departments and outside the hospital.

8. Completes Prior Authorizations as required.

9. All other duties as assigned.

Qualifications

QUALIFICATIONS:

  • High school diploma or GED required; post-high school education preferred.
  • Minimum one year of applicable work experience required.
  • Additional training in office systems preferred.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
  • Knowledge of practice operations and standards.
  • Understanding of procedures including filing, copying, scanning, printing, and faxing.
  • Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.
  • Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner.
  • Ability to manage work processes in a neat and orderly way and to sort and alphabetize.
  • Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
  • Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.
  • Ability to type and enter data at an entry level. Entry level understanding of applicable systems.
  • Understanding of the appropriate use and importance of related forms.
  • Basic understanding and use of medical terminology.
  • Basic comprehension of insurance types and referral process.
  • Basic comprehension of registration and fiscal information.
  • Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.


WORKING CONDITIONS:

Hospital based ambulatory practice.Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.

HOSPITAL WIDE RESPONSIBILITIES:

Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.

EEO Statement

BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

  • Administrative Assistant

    3 weeks ago

    Chestnut Hill, United States Mass General Brigham Full time

    About Mass General BrighamMass General Brigham is a leading healthcare system committed to providing high-quality patient care. Our commitment to excellence extends beyond our patients, as we strive to make a positive impact on the community.The Practice Assistant II, Pain Call Center role at Brigham and Women's Hospital plays a vital part in this mission....

  • Practice Support Specialist II

    3 weeks ago

    Chestnut Hill, United States Mass General Brigham Full time

    About the JobWe are seeking an experienced Administrative Assistant to join our team at the Brigham and Women's Hospital Pain Center. The successful candidate will provide administrative support, including scheduling appointments, verifying patient information, and maintaining accurate records.You will work closely with our team to ensure that all aspects of...

  • Practice Assistant II, Pain Call Center, Onsite

    2 months ago

    Chestnut Hill, United States Brigham & Women's Hospital(BWH) Full time

    This position is 100% onsite with no remote option. Brigham and Women's Hospital is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Women's Hospital. Your work will be distinguished by the delivery of high-quality and safe patient care, respect and...

  • Practice Assistant II, Pain Call Center, Onsite

    2 months ago

    Chestnut Hill, United States Mass General Brigham Full time

    Description: This position is 100% onsite with no remote option. Brigham and Womens Hospital is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Womens Hospital. Your work will be distinguished by the delivery of high-quality and safe patient care,...

  • Ambulatory Practice Assistant Manager

    3 weeks ago

    Chestnut Hill, United States Brigham & Women's Hospital(BWH) Full time

    Job DescriptionThe Ambulatory Practice Assistant Manager plays a critical role in supporting the daily operations of our outpatient clinics. This dynamic individual will be responsible for coordinating patient care, managing administrative tasks, and collaborating with healthcare providers and staff to ensure exceptional patient outcomes.About the JobThis is...

  • Level II

    9 hours ago

    Chestnut Hill, United States Mass General Brigham Full time

    Mass General Brigham is seeking a Radiology Technologist Level II for a job in Chestnut Hill, Massachusetts. Job Description & Requirements Specialty: Radiology Technologist Discipline: Allied Health Professional Duration: Ongoing 40 hours per week Shift: 8 hours, days Employment Type: Staff At Mass General Brigham, we believe in recognizing and rewarding...

  • Administrative Specialist, Onsite Center

    3 weeks ago

    Chestnut Hill, United States Mass General Brigham Full time

    About the JobWe are seeking a highly organized and detail-oriented individual to join our team as a Practice Assistant II, Pain Call Center, Onsite. This role will play a critical part in providing exceptional patient care and ensuring seamless administrative processes.

  • Advanced Practice Provider II-CONTRACT POSITION

    3 hours ago

    Chapel Hill, United States Wilson County, NC Full time

    Salary : $90,960.00 - $153,720.00 Annually Location : 1801 Glendale Dr. Wilson, NC Job Type: Full-Time Job Number: 01052 Department: HEALTH Division: Personal Health Opening Date: 08/07/2024 Description The Wilson County Health Department is now accepting applications for an Advanced Practice Provider II position. The Family Nurse Practitioner (FNP) or...

  • Clinical Operations Coordinator, Pain Medicine

    3 weeks ago

    Chestnut Hill, United States Mass General Brigham Full time

    Job ResponsibilitiesThe Practice Assistant II will perform various administrative duties under moderate supervision, requiring intermediate to advanced proficiency in administrative skills. Key responsibilities include:Acting as a super user for scheduling, registration, and billing systemsProviding training and assistance to others in these areasPerforming...

  • Licensed Practical Nurse

    4 days ago

    Chestnut Hill, United States Maplewood at Weston LLC Full time

    Licensed Practical Nurse at Maplewood at Weston LLC summary: As a Licensed Practical Nurse, you will supervise the Resident Services Department, assist with medication management, and maintain positive relationships with residents and their families. You will support the Resident Services Director with hiring, training, and performance management of the...

  • Licensed Practical Nurse

    2 weeks ago

    Chestnut Hill, United States Maplewood at Weston LLC Full time

    Licensed Practical Nurse at Maplewood at Weston LLC summary: The Wellness Nurse position at Maplewood Senior Living entails supervising resident services and medication programs while maintaining positive relations with residents and their families. This role requires a Licensed Practical Nurse to support the Resident Services Director, assist with...

  • Practice Administrative Associate

    3 weeks ago

    Chestnut Hill, United States Brigham & Women's Hospital(BWH) Full time

    Job SummaryThe Practice Administrative Associate provides critical support to our ambulatory practice, ensuring the smooth operation of our clinic. This detail-oriented individual will be responsible for coordinating patient care activities, managing administrative tasks, and collaborating with healthcare providers and staff to deliver exceptional patient...

  • Practice Operations Assistant

    4 weeks ago

    Chestnut Hill, United States Mass General Brigham Full time

    Job Summary:Seeking a detail-oriented and organized Medical Office Coordinator to join our team at Brigham and Women's Hospital.About the Role:This full-time position provides administrative support to the Pain Center, ensuring accurate and timely completion of tasks, excellent patient care, and compliance with hospital policies and procedures.Key...

  • Practice Operations Coordinator

    3 weeks ago

    Chestnut Hill, United States Brigham & Women's Hospital(BWH) Full time

    **About Us:**Brigham & Women's Hospital is committed to putting every Patient First, ensuring a positive impact on patients and the care they receive.We value our employees' contributions and strive to create a supportive work environment that fosters growth and development. Our team members are passionate about delivering high-quality patient care and...

  • Medical Assistant II

    1 week ago

    Chapel Hill, North Carolina, United States UNC Health Care Full time

    About UNC Health CareWe are a leading healthcare provider in North Carolina, dedicated to improving the health and well-being of our patients. Our mission is to provide exceptional care to our patients and their families, while fostering a culture of compassion, respect, and teamwork.We offer a competitive salary range of $18.20-$25.86 per hour, based on...

  • Healthcare Assistant II

    2 weeks ago

    Chapel Hill, North Carolina, United States UNC Health Care Full time

    The UNC Health Care team is seeking a skilled Clinical Support Tech II to join our Gynecology Oncology Clinic. This role offers a unique opportunity to work in a fast-paced clinical environment, providing exceptional patient care and supporting the professional caregiver team.Work EnvironmentThis per diem position requires a minimum of 12 hours every 2...

  • Clinical Office Assistant

    3 weeks ago

    Chestnut Hill, United States Brigham & Women's Hospital(BWH) Full time

    **Our Commitment:**We are dedicated to delivering high-quality patient care and creating a positive work environment. As a member of our team, you will be expected to embody our core values, which include delivering quality care, respecting dignity, and providing customer service excellence.**Job Overview:**This role is a critical component of our practice...

  • Nursing Assistant II + Clerical

    2 months ago

    Chapel Hill, United States UNC Health Care Full time

    Description *This position qualifies for our Nursing Support Incentive Program. The Nursing Support Incentive Program includes $5,000 paid over a three (3) year commitment. Learn more about the program here: https://jobs.unchealthcare.org/pages/unc-hospitals-unc-rex-nursing-support-incentive-program Nursing Assistant II + Clerical (Clinical Support Tech...

  • Licensed Practical Nurse

    4 months ago

    chestnut hill, United States IntelyCare Full time

    Make an hourly rate of up to $57 as a Licensed Practical Nurse (LPN) in Chestnut Hill, MA and nearby Boston while enjoying a flexible schedule that you control. Intelycare believes in empowering our nursing professionals to do the work they love and supporting them by making work life balance a reality. As an IntelyPro, you would have the freedom to choose...

  • Licensed Practical Nurse

    2 months ago

    Chestnut Hill, United States IntelyCare Full time

    Make an hourly rate of up to $57 as a Licensed Practical Nurse (LPN) in Chestnut Hill, MA and nearby Boston while enjoying a flexible schedule that you control. Intelycare believes in empowering our nursing professionals to do the work they love and supporting them by making work life balance a reality. As an IntelyPro, you would have the freedom to choose...