Senior Practice Assistant

4 weeks ago


Chestnut Hill, United States Brigham and Women's Hospital Full time
Job Summary

We are seeking a highly skilled and experienced Practice Assistant Lead to join our team at Brigham and Women's Hospital. As a key member of our healthcare team, you will be responsible for ensuring the highest level of customer service while maintaining the safest and most efficient work environment.

Key Responsibilities
  • Oversee the daily activities of the Check-In/Check-Out team, providing guidance and support as needed.
  • Perform administrative duties with minimal supervision, utilizing strong organizational and coordination skills.
  • Assist patients in a courteous and professional manner, following Front End protocols and utilizing excellent communication skills.
  • Act as a lead, assigning and prioritizing workflow, troubleshooting issues, and providing backup support as needed.
  • Provide guidance and assistance to staff to resolve complex issues and problems, and provide feedback to supervisors.
  • Assist with training and orienting new staff, and provide cross-coverage as needed.
Requirements
  • Minimum three years of medical office or administrative support experience.
  • Highly proficient in all communication skills, including phone, verbal, and written communication.
  • Strong organizational, coordination, and judgment skills, with the ability to prioritize effectively and manage multiple tasks.
  • Advanced computer skills, with the ability to use all applicable applications at a high level of proficiency.
  • Knowledge of practice operations and standards, including procedures such as filing, copying, scanning, printing, and faxing.
What We Offer

As a Practice Assistant Lead at Brigham and Women's Hospital, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional patient care and support to our healthcare team. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced Practice Assistant Lead looking for a new challenge, please submit your application today.



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