Integrated Enrollment Services Coordinator

1 day ago


Houston, Texas, United States Houston Journal of Health Law & Policy Full time
Job Summary

We are seeking a highly skilled and experienced Integrated Enrollment Services Coordinator to join our team at the Houston Journal of Health Law & Policy. As a key member of our staff, you will provide exceptional customer service to students, faculty, and staff, and be the primary point of contact for visitors to the Enrollment Services Welcome Center.

Key Responsibilities
  • Coordinate service for Welcome Center walk-in customers and provide advanced triage support for the areas of Undergraduate Admissions, Scholarships & Financial Aid, Student Business Services, and the Office of the University Registrar.
  • Hire, train, and supervise student staff; develop staffing schedules to ensure consistent, high-level customer service.
  • Communicate effectively and professionally with students, internal departments, and external entities to resolve difficult and complex customer issues.
  • Prepare recurring and ad-hoc reports to analyze and pro-actively improve services and training.
  • Participate in professional development activities and create and maintain training materials.
  • Utilize advanced system software to troubleshoot customer problems and log customer information for reporting and resolution purposes.
  • Remain up to date on state, federal, and university rules, policies, and procedures.
Requirements
  • Bachelor's degree and 1 year of experience in a related field.
  • Strong service leadership skills, including mutual respect, active listening, and responsiveness.
  • Ability to work in a fast-paced, high-pressure environment with strong interpersonal and problem-solving skills.
  • Proficiency in Microsoft Office Suite.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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