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Enrollment Services Associate

1 month ago

Houston, Texas, United States Houston Community College Full time
Job Summary

The Enrollment Services Associate is responsible for coordinating and managing college enrollment services at multi-college sites. This includes registration, admissions, student records, testing referrals, and compliance with state reporting requirements. The successful candidate will work closely with College Officials to ensure seamless enrollment processes.

Key Responsibilities
  • Advise and assist students with the enrollment process, including admissions, assessment, financial aid, advisement, registration, and orientation.
  • Represent the College at community recruitment and retention events.
  • Coordinate with the district and various entities to reconcile data for state and federal reporting, ensuring compliance and meeting accountability requirements.
  • Implement departmental goals based on the College Strategic Plan.
  • Develop and implement effective internal controls in Enrollment Services.
  • Provide admissions testing referrals for pre- and post-test assessments.
  • Establish, implement, and monitor security procedures for securing transcript materials, validating, and issuing official college transcripts and verifications.
  • Monitor and process the Never Attended report according to District guidelines for accurate Federal Financial Aid reporting.
  • Research, recommend, and process approval or denial of refund petitions.
  • Coordinate and conduct college/department trainings regarding enrollment services.
  • Assist with interviewing, hiring, and training.
  • Supervise and evaluate staff, if applicable.
  • Monitor staff functions.
  • Input and approve time and labor data for staff, if applicable.
  • Promote college retention by properly screening and providing information to advise students regarding the withdrawal process, Texas Success Initiative (TSI) requirements, standardized test reinstatement, and TSI regulatory compliance.
  • Coordinate efforts in maintaining regulatory compliance of TSI.
  • Implement departmental goals based on the College Strategic Plan.
  • Disseminate information on college policies and procedures related to student enrollment.
  • Maintain confidentiality of information in business processes related to students, faculty, and staff.
  • Represent the College in various District, College, State, and National organizations in matters relating to enrollment management.
Qualifications

  • Bachelor's degree required.
  • 2 years' work experience in Enrollment Services or Student Services in a college setting preferred.
  • Valid Texas Driver License.
  • MS Office Programs.
  • Information Management Systems.
  • Budget Management.
  • Advanced proficiency in the use of personal computers, data entry, training, troubleshooting, and query information.
Working Conditions

The Enrollment Services Associate will work in a general office environment. The successful candidate must be able to perform all job requirements with or without reasonable accommodations, remain in a stationary position during shift, move items weighing up to 25 pounds, position self to operate job equipment, and apply established protocols in a timely manner. The candidate must access, input, and retrieve information from technology devices, communicate with others to accomplish job requirements, and may be required to work after hours, including weekends and holidays. This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code §