Administrative Support Specialist
4 days ago
We are seeking a highly skilled and detail-oriented Administrative Support Specialist to join our team at ProMedica Health System. In this role, you will provide diversified administrative support functions vital to the day-to-day clinical operations and revenue integrity for our department.
Key Responsibilities- Perform customer service functions, including answering phones, recording and forwarding messages, and greeting customers in a polite and timely manner.
- Register patients in the system and rehab specific EMRs (Epic and WellSky) to ensure accurate billing.
- Verify insurance coverage for all rehabilitation services and document detailed coverage in the EMR.
- Maintain accurate clinical schedules, scheduling patients for initial and recurring therapy visits in the rehab EMR.
- Ensure therapy plans of care are completed and routed in a timely fashion to comply with regulatory requirements and system-wide quality standards.
- Process daily billing charges, complete charge reconciliation to ensure billing accuracy, and identify and assist with correction of billing errors.
- Perform general office support, including typing, data entry, filing, copying, and scanning.
- High school diploma or GED.
- Proficient in keyboard and data entry (requires 95 keystrokes/minute corrected).
- Knowledge and experience in use of computers.
- Experience with Microsoft Office software, including Word, Excel, PowerPoint, and Teams.
- Good interpersonal skills to positively represent the department and the system to callers and visitors.
ProMedica Health System is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
We are an equal opportunity employer and welcome applications from diverse candidates. If you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact us.
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