Refugee Resettlement Case Manager

10 hours ago

San Antonio, Texas, United States RAICES Full time
Job Details

Level

Experienced

Job Location

San Antonio - San Antonio, TX

Position Type

Full Time

Education Level

Not Specified

Salary Range

$21.75 - $25.97 Hourly

Travel Percentage

More than 50%

Job Description:

The Refugee and Immigrant Center for Education and Legal Services (RAICES) is seeking a highly skilled Case Manager to join our Refugee Resettlement Program. As a Case Manager, you will be responsible for providing comprehensive case management services to refugees and other displaced persons, ensuring their successful integration into the community. This is a unique opportunity to make a meaningful difference in the lives of individuals and families in need.

Responsibilities:

* Provide case management services to refugees and other displaced persons, including pre-arrival arrangements, coordination of housing, orientation, and other basic needs enrollments.

* Conduct cultural orientation for all adults in the case load within 90 days.

* Ensure timely requests for cash assistance in accordance with federal guidelines and within 90 days.

* Document all visits and case management activities, ensuring compliance with federal requirements and Resettlement leadership.

* Provide transportation for newly arrived or recently arrived clients to initial appointments as required or needed, in compliance with child safety laws.

* Assist clients with engagement in activities that facilitate self-sufficiency and independence.

* Identify needs and barriers, communicating follow-up to case managers and Program Manager as needed and required.

* Maintain organized and outlined case files, submitting all required information in a timely manner.

* Some evenings and weekends may be required, with a flexible schedule arranged as necessary to accommodate.

Qualifications:

* High school diploma or equivalent.

* 1-2 years' experience working with refugee populations and/or community services.

* Ability to communicate professionally in English, both written and oral communication.

* Possess a valid driver's license with a good driving record and insurance.

Preferred Qualifications:

* Bachelor's Degree in education, training, or a related field, or equivalent experience.

* 2+ years' experience in social services and/or non-profit field is preferred.

* 2+ years' experience utilizing interpreters/translators.

* Fluency in one of the languages spoken by clients, preferably Spanish, Dari, Swahili, Pashto, or Arabic.

* Basic understanding and knowledge of G-Suite and/or Microsoft Office and ability to learn to utilize an internal case management database.

* 2+ years experience working in a diverse, cross-cultural environment.

Attributes:

* Must demonstrate behavior that aligns with RAICES' mission, vision, and values - Empowerment, Excellence, Compassion, Inclusion and being proactive.

* Able to communicate cross-culturally and work in a multicultural setting with patience and compassion with diverse individuals.

* Ability to work independently and as part of a diverse, multidisciplinary team.

* Strong organizational and time-management skills.

* Excellent oral and written communication skills.

Hybrid Work Plan

PLEASE NOTE:

Employees are expected to live within the assigned geographic location to commute to and from the office or assigned on-site location(s) as business or client needs require.

Currently, all interviews are virtual. All positions will require working remotely and in-office at the assigned work location. Applicants must reside in the state of Texas. Relocation assistance may be provided to candidates willing to relocate.

RAICES is committed to building an inclusive environment for people of all backgrounds and strongly encourages people of color, women, lesbian, gay, bisexual, transgender, queer, plus (LGBTQ+), and individuals who have been impacted by the criminal system or the immigration system to apply; and, RAICES is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

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