Account Management Representative

2 weeks ago

Tacoma, Washington, United States Sprague Pest Solutions Full time

Job Type:
Full-time

Overview:
Are you dedicated to delivering exceptional customer experiences? Do you thrive on meticulous details and enjoy crafting innovative solutions for intricate challenges? If so, this position is tailored for you.

About Sprague Pest Solutions:
Pests present significant risks to public health and the global food supply. Annually, millions suffer from foodborne illnesses caused by pests. At Sprague, our skilled and committed team is focused on designing and implementing pest management strategies utilizing cutting-edge technology and products to protect individuals, properties, and food while minimizing environmental impact.

Joining Sprague means committing to unparalleled service. We prioritize our dedication to clients and ourselves, emphasizing consistency, accountability, respect, teamwork among colleagues, clients, and the community, and a responsible approach to pest prevention.

Key Responsibilities:

  • Build and maintain enduring professional relationships with designated accounts and customer stakeholders.
  • Oversee account and billing setup and training for large-scale client implementations.
  • Proactively evaluate customer satisfaction to mitigate turnover risks.
What We Offer:
  • Compensation: $25-$30/hour plus corporate bonus structure.
  • On-the-job training.
  • A sense of pride in your contributions and alignment with the Sprague mission.
  • A nurturing team environment grounded in family values.
  • Unlimited opportunities for advancement, including ongoing education and leadership development.
Benefits:
  • Health, Vision, and Dental Insurance available within 30 days of employment.
  • 401K plan after one year, featuring a 100% match up to 3% and a 50% match up to 6%.
  • Paid time off: Personal time from day one, with holiday and vacation time after 90 days.
  • Childcare support and college savings program.
Position Summary:
The primary function of the Customer Success Specialist (CSS) is to provide a World-Class client experience while ensuring efficient and proactive account management. The CSS will cultivate professional relationships with key client contacts, understanding their needs and concerns to guarantee effective account setup and relationship management. The CSS will represent the customer’s voice within internal departments, collaborating with field operations and back-office teams to facilitate the implementation and training of new services and billing arrangements, as well as modifications throughout the lifecycle of key accounts to best meet each client's requirements.

Essential Duties & Responsibilities:
  • Proactively manage assigned accounts through setup, account management, and retention initiatives.
  • Establish long-lasting trusted advisor relationships with assigned accounts and customer stakeholders.
  • Conduct regularly scheduled communications (Weekly, Monthly, Quarterly) with assigned accounts.
  • Facilitate Quarterly Business Reviews.
  • Monitor customer satisfaction to identify churn risks.
  • Lead administrative tasks related to large deployments for more complex accounts.
  • Manage special billing arrangements for assigned accounts.
  • Resolve issues during client implementations.
  • Collaborate with cross-functional teams.
  • Ensure compliance with customer agreements and other contractual obligations.
  • Perform additional duties as assigned.
Knowledge, Skills, and Abilities:
  • High School Diploma.
  • 2+ years of experience in customer service and account management.
  • Experience with PestPac.
  • Effective verbal and written communication skills with customers, peers, and management.
  • Aptitude for navigating conflicts, proposing solutions, and facilitating resolutions that align with customer and company objectives.
  • Ability to prioritize and manage time effectively to meet quality standards and deadlines.
  • Adaptability to work efficiently in a fast-paced office environment.
  • Capability to work independently, self-direct tasks, and escalate issues to management when necessary.
  • Ability to analyze data to identify and present trends, value, and ROI.
  • Excellent listening and presentation skills.
  • Proficient in computer software and systems, including Microsoft Office (Word, Excel, Outlook), scheduling and mapping software, billing systems, and web-based portals; quick learner of new software.
Preferred Qualifications:
  • Prior experience with Salesforce.
Environment and Physical Demands:
  • Regularly sit at a desk to operate a computer, telephone, and other office equipment.
  • Constantly communicate with internal and external customers via telephone, in-person, and email.
  • Occasionally walk, reach, and/or stoop to access equipment and supplies.
  • Frequently lift up to 50 lbs.

  • Customer Service Representative

    2 days ago

    Tacoma, Washington, United States Enviri Corporation Full time

    Job Description**Job Title:** Customer Service Representative**Job Summary:** We are seeking a highly skilled Customer Service Representative to join our team at Enviri Corporation. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their waste disposal needs are met in accordance...

  • Sales Representative

    14 hours ago

    Tacoma, Washington, United States Evergreen Lumber Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Representative to join our team at Evergreen Lumber. As a Sales Representative, you will play a key role in assisting with new and existing customer sales, providing product support to outside sales representatives, and ensuring seamless customer experiences.Key ResponsibilitiesCustomer...

  • Experienced Accounting Manager

    7 days ago

    Tacoma, Washington, United States Pikemann LLC Full time

    Pikemann LLC is looking for a Senior Financial Accountant. The key duties involve preparing accounting entries across various ledgers, including the general ledger, construction-in-process ledger, and fixed asset ledger. This role also encompasses managing state and federal grant accounting, generating tailored financial reports, overseeing month-end closing...

  • Senior Account Manager

    5 days ago

    Tacoma, Washington, United States Alera Group, Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Account Manager to join our team at Alera Group, Inc. as a Personal Lines Account Manager. This is a key role that requires a strong understanding of the insurance industry and excellent communication skills.Key ResponsibilitiesClient Management: Foster strong relationships with high net...

  • Accounting Operations Manager

    5 days ago

    Tacoma, Washington, United States Heritage Bank Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Accountant to join our team at Heritage Bank. The successful candidate will be responsible for ensuring a timely and accurate financial close, preparation of financial reports, and compliance with regulatory requirements.Key ResponsibilitiesPrepare and review financial statements, including...

  • Surety Account Manager

    16 hours ago

    Tacoma, Washington, United States Alera Group Full time

    About the RoleAlera Group is seeking a highly skilled Surety Account Manager to join our team. As a Surety Account Manager, you will be responsible for managing a portfolio of surety clients, providing technical assistance, and ensuring customer satisfaction.Key ResponsibilitiesSurety Business Development: Work with the Bond Manager, Senior Account Managers,...

  • Senior Account Manager

    2 days ago

    Tacoma, Washington, United States Alera Group Full time

    Job Summary:Alera Group is seeking a highly skilled and experienced Senior Account Manager to join our team. As a key member of our Personal Lines division, you will be responsible for managing a complex book of business, collaborating with producers, and serving as a key resource within our account management staff.Key Responsibilities:Manage a large and...

  • Healthcare Representative

    4 days ago

    Tacoma, Washington, United States Randstad Full time

    **Job Summary**Randstad is seeking a highly skilled Patient Access Representative to join our team. As a Patient Access Representative, you will be responsible for providing exceptional customer service to patients and healthcare providers, ensuring seamless access to medical services.Key Responsibilities:Patient Access and Registration:Answer inbound calls...

  • Construction Sales Representative

    5 days ago

    Tacoma, Washington, United States Installed Building Products Full time

    About Installed Building ProductsAt Installed Building Products, we value our employees and strive to create a positive work environment that fosters growth and development. Our company is committed to providing excellent customer service and delivering high-quality products to our clients.Job SummaryWe are seeking a highly motivated and experienced...

  • Personal Lines Account Manager

    5 days ago

    Tacoma, Washington, United States Alera Group, Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Account Manager to join our team at Alera Group, Inc. as a Personal Lines Account Manager. This is a key role that requires a strong understanding of the insurance industry and excellent communication skills.Key ResponsibilitiesManage a complex book of business, typically $200,000-$300,000...

  • Territory Sales Representative

    2 days ago

    Tacoma, Washington, United States Reskin Medical Full time

    Job OverviewReskin Medical is seeking a highly motivated Territory Sales Representative to join our team in the Tacoma area. As a Territory Sales Representative, you will be responsible for building and maintaining strong relationships with medical care professionals in the region.Key Responsibilities:Conduct initial and follow-up sales calls with...

  • Sales Account Manager

    2 weeks ago

    Tacoma, Washington, United States MacDonald-Miller Facility Solutions Full time

    Position OverviewAt MacDonald-Miller Facility Solutions, we excel in optimizing building performance. As a premier mechanical contracting firm in the Northwest, we specialize in designing, implementing, and maintaining HVAC, plumbing, and automation systems tailored for commercial infrastructures. Our diverse team of over a thousand professionals across...

  • Sales Territory Representative

    2 weeks ago

    Tacoma, Washington, United States Reskin Medical Full time

    Job OverviewReskin Medical is seeking a dedicated Sales Territory Representative to engage with healthcare professionals in the region. This role is essential for fostering relationships and driving business growth.Key Responsibilities:Conduct initial and follow-up outreach to potential and existing clientsFormulate a sales strategy aligned with company...

  • Account Management and Credit Specialist

    4 days ago

    Tacoma, Washington, United States MITER Brands Full time

    About the RoleMITER Brands is seeking a skilled Credit Associate to join our team. As a Credit Associate, you will play a critical role in extending credit and collections of Accounts Receivable, ensuring the consistent application of company credit policy, and assessing the creditworthiness of potential customers.Key ResponsibilitiesCustomer Account...

  • Property Operations Manager

    2 days ago

    Tacoma, Washington, United States PURE Property Management Full time

    Job Summary:PURE Property Management is seeking a highly skilled Property Manager to oversee the day-to-day operations of our residential properties. As a key member of our team, you will be responsible for ensuring the smooth management of our properties, maximizing occupancy levels, and maintaining high standards of customer service.Key...

  • Lead Financial Accountant

    2 weeks ago

    Tacoma, Washington, United States Heritage Bank Full time

    Base Salary Range:$ $ $47.32 per hourAt Heritage Bank, we value hard work while also recognizing the importance of taking time off to maintain well-being, unwind, and engage in activities that bring joy.As a member of our organization, you will benefit from a comprehensive rewards package that includes a competitive salary based on your role, experience, and...

  • Lead Financial Accountant

    2 weeks ago

    Tacoma, Washington, United States Heritage Bank Full time

    Base Salary Range:$ $ $47.32 per hourAt Heritage Bank, we prioritize hard work while also recognizing the significance of taking time off to maintain well-being, unwind, and engage in activities that bring joy.As a member of our organization, you will benefit from a comprehensive rewards package, which includes a base salary aligned with the role,...

  • Lead Financial Accountant

    2 weeks ago

    Tacoma, Washington, United States Heritage Bank Full time

    Base Salary Range:$ $ $47.32 per hourAt Heritage Bank, we prioritize hard work while also recognizing the importance of taking time off to maintain well-being, unwind, and engage in activities that bring joy.As a member of our organization, you will benefit from a comprehensive rewards package, which includes a base salary reflective of the role, experience,...

  • Customer Service Representative

    1 week ago

    Tacoma, Washington, United States Planet Fitness - The Core Group Full time

    Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Key ResponsibilitiesGreet and Assist MembersProvide exceptional customer service to members, prospective members and guests.Front Desk...

  • Financial Services Representative

    2 weeks ago

    Tacoma, Washington, United States Tapcocu Full time

    Member Service RepresentativeOverview and Purpose:TAPCO provides an extensive benefits package that includes health, dental, vision, life insurance, Employee Assistance Program (EAP), 401K with a generous match, and paid time off for vacations, illness, and holidays. Opportunities are available for both part-time and full-time roles.As a TAPCO Member Service...