Senior Account Manager
5 days ago
Job Summary:
Alera Group is seeking a highly skilled and experienced Senior Account Manager to join our team. As a key member of our Personal Lines division, you will be responsible for managing a complex book of business, collaborating with producers, and serving as a key resource within our account management staff.
Key Responsibilities:
- Manage a large and complex book of business, typically $200,000-$300,000 revenue
- Collaborate with producers to ensure client needs are met and exceeded
- Serve as a key resource within our account management staff, providing expertise and guidance as needed
- Develop and implement written service timelines and service calendars to ensure commitments are met and client expectations are exceeded
- Participate in client meetings to support retention and sales efforts, as requested by producers
- Review weekly book of business reports to identify opportunities for growth and improvement
- Advise clients on coverage and risk exposures, reviewing contracts and policies to ensure optimal coverage
- Audit sales executives' books to identify potential gaps in coverage or opportunities for growth
- Research coverage issues and negotiate with carriers to resolve client needs and expectations
- Promptly respond to and resolve customer inquiries and problems
- Prepare renewal business opportunities for marketing, submit clients to selected markets, analyze proposals and quotes, and negotiate final coverage terms and pricing
Requirements:
- Minimum 5 years of experience in a senior personal lines account management role (typically 10+ years total insurance experience)
- Applicable state P&C Agents License
- Industry-related certifications expected
- College degree preferred, or equivalent experience
What We Offer:
- A competitive salary range of $90,000-$120,000 DOE
- A dynamic and supportive work environment
- Opportunities for professional growth and development
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