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Customer Service Representative

2 months ago

Tacoma, Washington, United States Planet Fitness - The Core Group Full time
Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities
  • Greet and Assist Members
    • Provide exceptional customer service to members, prospective members and guests.
  • Front Desk Operations
    • Handle all front desk related activities, including checking members into the system, new member sign-up, and taking prospective members on tours.
  • Phone and Communication
    • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Account Management
    • Facilitate needed updates to member's accounts.
  • Problem Resolution
    • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Club Maintenance
    • Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer Service Background
    • Customer service background preferred.
  • Technical Skills
    • Basic computer proficiency.
  • Personal Qualities
    • A passion for fitness and health.
    • Upbeat and positive attitude.
    • Punctuality and reliability is a must.
  • Soft Skills
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • Education
    • High School diploma/GED equivalent required.
  • Age Requirement
    • Must be 18 years of age or older.
Physical Demands
  • Standing and Walking
    • Continual standing and walking during shift.
  • Talking and Lifting
    • Continual talking in person or on the phone during shift.
    • Must be able to occasionally lift up to 50 lbs.
  • Chemical Exposure
    • Will occasionally encounter toxic chemicals during shift.
Benefits

All staff will also receive a free Black Card membership after 90 days of employment. As a Core Development and Management employee, you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac.