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Customer Service Representative

2 months ago

Elgin, Illinois, United States TEKsystems Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at TEKsystems. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling inbound calls and correspondence, and resolving customer needs in a timely and professional manner.

Key Responsibilities
  • Handle inbound calls and correspondence efficiently and professionally
  • Accurately and detail-oriented order entry
  • Resolve customer needs and provide answers to questions in a timely manner
  • Effective time management and ability to multi-task
  • Deliver quality service
  • Live Chat and Email Inbox shared
Requirements
  • 2+ years of customer service experience
  • Order entry experience
  • Tracking shipments
  • CRM and ERP experience a plus
About TEKsystems

We're partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. We're a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

We are an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.