Regional Operations Director

1 day ago

Los Angeles, California, United States CAM Property Services Full time
About the Role

CAM Property Services is seeking a highly skilled Regional Operations Manager to oversee the operations, client relationships, and performance of facility services for multiple multifamily properties and garden communities across a region.

Key Responsibilities
  • Operational Management
    • Oversee and manage the delivery of facility services (e.g., janitorial, day porter, maintenance, groundskeeping) to multiple multifamily properties, HOA, and garden communities.
    • Ensure all service contracts are executed according to client agreements (scopes of work), meeting all quality standards and timelines.
    • Conduct regular site inspections to monitor service quality, compliance, and safety standards.
  • Client Relationship Management
    • Build and maintain strong relationships with property owners, managers, and tenants.
    • Serve as the primary point of contact for escalated issues and ensure timely resolution.
    • Proactively seek opportunities to upsell or expand service offerings based on client needs.
  • Financial Management
    • Develop and manage budgets for each property within the region, ensuring profitability and cost efficiency.
    • Monitor expenses, negotiate with suppliers, and implement cost-control strategies to meet budget targets.
    • Prepare and present financial and operational reports to senior leadership and clients.
  • Team Leadership and Development
    • Supervise and coach facility service teams across the region.
    • Ensure all team members are trained on safety protocols, standard operating procedures, and client expectations.
    • Promote a strong safety culture and ensure compliance with OSHA and other regulatory requirements.
  • Strategic Planning
    • Analyze operational performance and implement continuous improvement strategies to optimize efficiency and service delivery.
    • Align service delivery with client objectives, market trends, and company goals.
    • Assist in the development and execution of long-term regional growth strategies, including expansion into new multifamily properties.
    Requirements
    • Education
      • Bachelor's degree in business, operations management, facilities management, or a related field.
      • Advanced degrees or certifications such as a Certified Facility Manager (CFM) are advantageous but not required.
    • Experience
      • 5-7 years of experience in facility or operations management, ideally within multifamily or commercial properties.
      • Proven track record of managing multiple sites or properties in a service-delivery capacity.
      • Experience working in facility services (e.g., janitorial, landscape, HVAC, maintenance) is highly preferred.
    • Skills and Competencies
      • Strong leadership and team management abilities.
      • Excellent client relationship skills and the ability to handle escalations and resolve issues.
      • Financial acumen, including budgeting, cost control, and financial reporting.
      • Familiarity with facility management software (e.g., Aspire)
      • Knowledge of safety regulations, OSHA standards, and other relevant laws for facility operations.
      • Strong problem-solving skills and the ability to implement process improvements.
    • Other Requirements
      • Ability to travel within the region regularly.
      • Proficient in Microsoft Office
      • Must maintain a valid driver's license and be available for after-hours emergencies or issues.

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