IT Support Specialist
5 hours ago
At ZOLL Medical, we are seeking an experienced IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing hardware and software support to internal customers, as well as providing guidance and training to Associate IT Support Specialists.
Key Responsibilities:- Maintain, analyze, troubleshoot, set up, configure, and repair computer systems, servers, hardware, network equipment, and computer peripherals
- Document, maintain, upgrade or replace hardware and software systems
- Analyze and make recommendations for hardware and software standardization
- Support and maintain user account information including rights, security and systems groups
- Resolve trouble tickets for IT related issues
- Ensure security and privacy of company data and equipment
- Set up and maintain Exchange accounts for users
- Use discretion in the use of outside vendors to resolve issues. Works with vendors engaged to resolve issues
- Works on project teams as assigned to complete work correctly and on schedule
- Provides superior customer service to IT requests and questions of the staff
- Mentors and supports Associate IT Support Specialist
- Create/update documentation, procedures, and processes used by the team
- Maintains safe work environment by following standards and policies
- Performs other duties as assigned
- High school diploma or general education degree (GED) required
- Technical degree preferred
- Certifications from CompTIA, Microsoft or HDI preferred
- Minimum of 2 years of experience in the field or in a related area
- Familiar with a variety of the fields concepts, standards, practices, and procedures
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.
ZOLL Medical is an Equal Opportunity Employer-Disability and Veteran.
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