Member Service Representative

3 weeks ago


New Palestine, Indiana, United States Sam's Club Full time
At Sam's Club, we're committed to providing exceptional member service and driving business results. As a Member Service Representative, you will play a critical role in delivering an outstanding shopping experience to our members.

**About the Role:**
As a Member Service Representative, you will be responsible for ensuring the retail floor and member service areas are maintained to company standards. This includes properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
You will also provide member service by maintaining exit areas, reviewing member receipts, acknowledging the member, and identifying member needs. Additionally, you will assist members with purchasing decisions, locate merchandise, and provide guidance and support to members regarding self-service technology.

**Key Responsibilities:**
* Maintain the retail floor and member service areas to company standards
* Provide member service by reviewing receipts, acknowledging members, and identifying member needs
* Assist members with purchasing decisions and locate merchandise
* Provide guidance and support to members regarding self-service technology
* Process member purchases, assist with payments, returns, refunds, and exchanges
* Assist with securing and safeguarding Sam's Club assets and property
* Comply with company policies, procedures, and standards of ethics and integrity

**Requirements:**
* Customer Service experience, preferably in a retail environment
* Ability to work in a fast-paced environment and adapt to changing situations
* Excellent communication and problem-solving skills
* Ability to work effectively in a team environment
* Basic math skills and accuracy with handling cash and operating a cash register

**Benefits:**
At Sam's Club, we offer a competitive salary, paid time off, and a comprehensive benefits package, including medical, vision, and dental coverage, 401(k), and company-paid life insurance. Additionally, we offer a performance-based bonus program and opportunities for career growth and development.

**Location:**
The primary location for this role is 5805 Rockville Rd, Indianapolis, IN 46224-9120, United States of America.

**Estimated Salary:**
The estimated salary for this role is between $16.00 and $23.00 per hour, based on the location and industry standards.

**Preferred Qualifications:**
* Retail experience, including operating front-end equipment
* Working with mobile retail applications

**Primary Location:**
5805 Rockville Rd, Indianapolis, IN 46224-9120, United States of America
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