Retail Customer Service Representative
4 weeks ago
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Key Responsibilities- Provide exceptional customer service to members, prospective members and guests.
- Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
- Facilitate needed updates to member's accounts.
- Respond to member questions and concerns in a timely and professional manner.
- Assist in maintaining the neatness and cleanliness of the club.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability is a must.
- Exceptional customer service skills.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions.
- High School diploma/GED equivalent required.
- Must be 16 years of age or older.
- Continual standing and walking during shift.
- Continual talking with members and management in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Compensation: $14.00 - $15.00 per hour
Planet Fitness is a team of inspiring, motivated and fun-loving go-getters. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand.
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in.
Search for a club opportunity near you and find your perfect fit.
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