Insurance Customer Service Representative

7 days ago


New Castle, Indiana, United States State Farm Insurance Full time
Customer Service Role at State Farm Insurance

As a key member of our team, you will be responsible for providing exceptional customer service to our policyholders. Your primary duties will include assisting customers with their insurance needs, processing policy changes and updates, and handling incoming calls and emails regarding policy inquiries and claims.

Key Responsibilities:
  • Assist customers with their insurance needs by providing accurate and timely information.
  • Process policy changes and updates in the system.
  • Handle incoming calls and emails from customers regarding policy inquiries and claims.
  • Collaborate with team members to resolve customer issues and ensure customer satisfaction.
  • Maintain customer records and update information as needed.
  • Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner.
  • Stay up to date with insurance products and industry trends to effectively assist customers.
  • Follow company policies and procedures to ensure compliance with regulations and guidelines.
  • Meet or exceed performance goals and targets set by the company.
  • Continuously improve knowledge and skills through training and development opportunities.

About State Farm Insurance
State Farm Insurance is a leading provider of insurance services, dedicated to helping our customers protect their assets and achieve their goals. We are committed to providing exceptional service and support to our policyholders, and we are seeking a talented and motivated individual to join our team as a customer service representative.

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