Customer Service Representative

4 weeks ago


New Albany, Indiana, United States Honest & Fair Appliance Repair Full time
Job Description

Honest and Fair Appliance Repair is a leading appliance repair company committed to exceptional customer service and quality. We are seeking a reliable and skilled Customer Service Representative to support our expanding customer base.

Key Responsibilities:
  • Manage customer inquiries and service requests via phone and email.
  • Schedule and coordinate service appointments using computer systems.
  • Provide clear and accurate information regarding our services, pricing, and policies.
  • Resolve customer issues with empathy and professionalism.
  • Maintain up-to-date customer records and service notes in our database.
  • Collaborate closely with the service team to ensure a seamless customer experience.
Qualifications:
  • High school diploma or equivalent required; additional education in customer service is a plus.
  • Proven track record of reliability and punctuality in previous roles.
  • Strong computer skills, including proficiency with CRM systems and basic office software.
  • Excellent communication and interpersonal skills.
  • Strong organizational abilities with the capacity to multitask and prioritize efficiently.
  • A friendly and customer-oriented approach in all interactions.
Compensation and Benefits:
  • Starting pay: $15 to $18 per hour, depending on experience.
  • Paid holidays, paid vacation time, and sick days.
  • Matched 401(k) plan.
  • Access to Telehealth services.
  • Life insurance coverage.
  • Opportunities for career growth and development.
  • A supportive and collaborative work environment.


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