Patient Service Representative

4 weeks ago


New Albany, Indiana, United States Optum Full time

About the Role:

We are seeking a Patient Service Representative to join our team at Optum. As a Patient Service Representative, you will play a vital role in delivering exceptional patient care and support.

Key Responsibilities:

  • Greet patients and manage wait times to ensure a smooth and efficient experience.
  • Assist patients with intake processes, including copying required documents and collecting co-payments.
  • Manage cashier boxes and daily deposits according to company policies.
  • Process walk-in patients and visitors, answer phones, and schedule appointments.
  • Manage medical records, including maintaining, filing, and preparing for schedules.
  • Ensure all correspondence is scanned and/or filed in a timely manner.
  • Process requests for medical records release and maintain appropriate logs.

What We Offer:

At Optum, we offer a comprehensive benefits package, including competitive base pay, paid time off, and a range of medical, dental, and vision plans. We also offer opportunities for career growth and development, as well as a supportive and inclusive work environment.

Requirements:

  • High School Diploma or equivalent required.
  • 1+ years of experience in a healthcare or customer service-related field.
  • Intermediate experience with Microsoft Office (Word, Excel, Outlook, etc.).

About Optum:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.



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