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Guest Service Agent

2 months ago

Snowmass Village, Colorado, United States Aspen Skiing Company Full time
Job Title: Guest Service Agent

As a Guest Service Agent with Aspen Skiing Company, you will play a vital role in ensuring our guests have an exceptional experience. Your primary responsibility will be to transport guests to and from various local locations, providing assistance and support to the front desk as needed.

Key Responsibilities:
  • Pick up and deliver guests to various local locations as scheduled by the Front Desk
  • Familiarize guests with points of interest, restaurants, activities, and hotel facilities while transporting guests
  • Know about all daily hotel functions, locations, and times for appropriate guest direction
  • Maintain constant communication with Front Desk for itinerary changes and guest requests
  • Check inside and out of vehicles for cleanliness
  • Clean inside and out of vehicles when needed
  • Check all essential fluids including oil and brake fluid and check the tire pressure
  • Report any problems with the vehicles to Guest Services Manager
  • Fill out vehicle maintenance checklists as directed
  • Report all accidents accurately filling out incident reports immediately
  • Assist Front Desk in locating lost baggage through airlines and guest services desk at airport
  • Drive safely at all times
  • Other duties as assigned
Requirements:
  • Must be over 18 years of age
  • A valid driver's license is required
  • High School Diploma or high school equivalent preferred
  • 1 year of guest/customer service skills preferred
Work Environment and Physical Demands:

The ability to reach, crouch, kneel, see, hear, stand, walk, and run for extended periods of time is required. Regularly working/driving in adverse weather conditions is also necessary. Exposure to noises that cause distraction and walking on slippery and uneven surfaces may be required. Must be able to constantly lift, push, or pull up to 50 lbs. individually or with assistance.

Benefits:
  • Health, Dental, and Vision Insurance Programs
  • Flexible Spending Account Programs
  • Life Insurance Programs
  • Paid Time Off Programs
  • Paid Leave Programs
  • 401(k) Savings Plan
  • Employee Ski Pass and Dependent Ski Passes
  • Other company perks