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Front Desk Representative

1 month ago

Snowmass Village, Colorado, United States Davidson Hospitality Group Full time
Front Desk Agent

Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced environment where no two days are the same? As a Front Desk Agent at Viewline Resort Snowmass, you will be the friendly face that welcomes and assists our guests throughout their stay.

Responsibilities:
  • Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
  • Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
  • Provide information about hotel facilities, services, and local attractions.
  • Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
  • Process guest payments and maintain accurate records.
  • Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
  • Maintain the cleanliness and organization of the front desk area.
  • Assist in administrative tasks, such as answering phone calls and handling reservations.
Qualifications:
  • High school diploma or equivalent.
  • Prior cash handling experience necessary.
  • Exceptional communication skills.
  • Very good computer skills.
  • Ability to work flexible hours, including weekends and holidays.
  • Strong problem-solving skills.
  • Ability to multitask and work in a fast-paced environment.
  • Experience in customer service is preferred.
  • Knowledge of hotel or resort operations is a plus.
Benefits:

Davidson Hospitality Group offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. These include multiple tiers of medical coverage, dental and vision coverage, 24/7 Teledoc service, free maintenance medications, pet insurance, hotel discounts, tuition reimbursement, paid time off, and a 401K match.

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do, you'll be part of a team that delivers unforgettable experiences to guests.