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Sales and Reservations Agent

4 weeks ago

Snowmass Village, Colorado, United States Aspen Skiing Company Full time
About the Role

The Ski and Snowboard School Sales and Reservations Agent is a key member of our team, responsible for providing exceptional guest service and sales support to our customers. This role requires a high level of professionalism, attention to detail, and excellent communication skills.

Key Responsibilities
  • Sell products and services, including lift tickets, season passes, lessons, equipment rentals, and summer kid's camp
  • Work with the team on group and private lesson payroll daily reconciliation
  • Assist with ski and snowboard Pro scheduling, group class rostering, and private lesson assignments
  • Promote the school and Pro team to our guests by providing detailed and accurate information on all Ski and Snowboard School products
  • Provide sales and ticketing support to employees
  • Knowledgeable of all products and services and remain current on all programs, policies, and departmental/mountain events
  • Communicate clearly with regard to all sales and inquiries in all forms; written, in-person, and over the telephone
  • Employ professional sales techniques to drive conversations with guests
  • Research, troubleshoot, and support solutions for all issues by providing necessary information to coordinators and managers when needed
Requirements
  • High School Diploma or equivalent required
  • Ability to type minimum 50 WPM required
  • Must be fluent in English. Knowledge of other languages is helpful
  • Must be proficient at Microsoft Office with ability to learn internal systems
  • Experience communicating effectively via phone, email, and face-to-face required
Work Environment and Physical Demands
  • Ability to stand, type, and sit at desk/computer for most of the work shift executing repetitive movements
  • No adverse or hazardous conditions
  • Not required, but preferred to be able to occasionally lift, push, or pull 25 lbs. individually or with assistance
Benefits

This position is classified as a seasonal full-time position eligible for the following benefits:

  • Paid Time Off Programs
  • Paid Leave Programs
  • Employee Ski Pass
  • Other company perks

Aspen One/Aspen Snowmass/Aspen Ventures/Aspen Hospitality is an equal opportunity employer.