Refugee Support Coordinator

2 weeks ago

Garden Grove California, United States Church World Service Full time


Overview:


Globally, 100 million individuals are displaced, with 27 million having fled their nations due to conflict, violence, persecution, and violations of human rights.

Among these, over 40% are children.

For the most at-risk among them, resettlement to a secure country represents their best chance for safety and a brighter future for their children.


Since its inception in response to the devastation of World War II, CWS has been dedicated to assisting refugee families in rebuilding their lives in the United States.

Through collaboration with local communities and congregations, we ensure that each arriving family receives a warm welcome and the necessary services to thrive and become integral members of their new communities.

Welcoming refugees and facilitating their successful integration in the United States benefits everyone. Refugees consistently contribute to the communities that embrace them by starting businesses, volunteering, and becoming engaged citizens.

About CWS:
Imagine waking up each day with the opportunity to transform someone’s life. Imagine knowing that your efforts will not only enhance your career but also positively impact our global neighbors. At CWS, our team is aware that they are making a difference every day. Whether you are in our U.S.-based offices supporting refugees, asylees, or unaccompanied minors ... implementing hygiene initiatives in Cambodia or rebuilding efforts in Central America ...

or even connecting remotely on fundraising campaigns, grant reports, or essential communications - you have the chance to work towards a world where everyone has access to food, a voice, and a safe place to call home.


Purpose:

Reception & Placement Program Overview:
Refugees selected for resettlement through the U.S. Refugee Admissions Program qualify for Reception and Placement (R&P) assistance.

The R&P Program offers initial support over a span of 30 to 90 days to help refugees commence their new lives in the United States.

R&P Case Manager Role

Overview:


The R&P Case Manager delivers comprehensive case management and direct services throughout the initial 30 to 90-day R&P program service period.

R&P Case Manager maintains consistent, ongoing communication with newly arriving refugee and immigrant clients.

Key Responsibilities:

Responsibilities Include, But Are Not Limited To:

Direct Services / Case Management:


Assist the program coordination team with initial housing arrangements for new R&P arrivals within designated ethnic community groups; this includes housing agreements, furniture delivery, utility setups, etc.

Maintain regular, ongoing communication with U.S. ties/anchors for newly arrived individuals/families within assigned ethnic community groups.

Manage all airport pickups and initial home visits for new R&P arrivals within assigned ethnic community groups.


Ensure new R&P arrivals within assigned ethnic community groups have access to food and other household items as well as appropriate clothing (seasonal) as needed.


Provide transportation for clients/cases within assigned ethnic community groups to and from scheduled appointments with local service providers; this includes public benefit appointments, health/medical screenings, school enrollments, job interviews, etc.

Offer in-depth cultural orientation on essential core concepts as needed for new R&P arrivals within assigned ethnic community groups.

Assist the program coordination team in facilitating any/all program referrals, including intensive case management, employment services, English language training, etc.


Ensure clients are aware of agency working hours, thoroughly explaining what actions to take if an emergency or serious issue arises outside of working hours.


Continue to follow up with clients regularly to ensure basic needs are being met – sufficient food, rent assistance, employment opportunities, immunizations, acculturation, etc.

Manage the 90-day R&P program period tracking for each case, required reporting, and case completion/closeout standards of procedures (final check requests, exit interviews, exit case budgets, any/all necessary signatures, etc.)


Track all financial expenditures and in-kind donations provided to clients/cases within assigned ethnic community groups; this includes obtaining signatures on receipts/tracking forms.

Work directly with volunteers and interns to provide service opportunities to our clients and enhance the services offered.

Assist the program coordination team with other assigned projects/initiatives as needed; for example, donation drives/fundraisers, data collections/filing, etc.


Serve as a cultural liaison within assigned ethnic community groups; provide background for the program coordination team on cultural norms/practices and required program services/case management for clients/cases; facilitate regular, ongoing communication with the agency, clients/cases, and ethnic community.


Program Administration:


Maintain regular, ongoing service delivery documentation and corresponding case note activity logs as part of required case-file documentation for assigned clients/cases, updating the IRIS case management database accordingly.


Assist program coordinators with applications/forms for public benefits, social security cards, school registration, and other required documentation needed by local service provider referrals.

Assist the program coordination team with any/all fund requests related to financial expenditures.

Qualifications:

Education:
Bachelor's degree or equivalent work experience in lieu of degree

Experience:

3 years of previous work experience with refugee or immigrant-related services, or in social services.

Skills:
Ability to maintain regular ongoing communication with program coordination staff, newly arriving refugee individuals/families, local service providers, etc.

Demonstrated success working and communicating effectively in a multi-cultural environment.

Self-starter with excellent analytical skills combined with the demonstrated ability to multi-task, prioritize duties, and work efficiently.


Fluent in English, both spoken and written; preferred bilingual ability in primary caseload language for assigned ethnic community group such as Spanish.

Proficient in Microsoft Office applications (Word, Excel, Outlook).


Valid driver's license, access to a reliable vehicle with current insurance, ability to drive a passenger van preferred.


Benefits :
CWS offers a competitive benefits package that includes:

  • 403 (b) Retirement Plan
  • Medical, Dental and Vision Insurance
  • Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
  • 14 Official Holidays
  • 12 Sick Days Off (Accrued monthly)
  • Life Insurance and AD&D
  • Long Term and Short-Term Disability
  • Employee Assistance Program (EAP)
  • Health Savings Account
  • Flexible Spending Accounts
  • Commuter Benefits

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