Customer Service Specialist

2 weeks ago


New Hyde Park, New York, United States Parker Jewish Institute Full time
Customer Service Specialist - Family Support Center

The Parker Jewish Institute is currently in search of committed Customer Service Specialists to become part of our professional team in the Family Support Center on a part-time or per diem basis.

Parker's Family Support Center plays a crucial role in facilitating communication for family members of our patients and residents, delivering exceptional customer service and acting as a dedicated resource to address any concerns from patients and their families.

The Customer Service Specialist will be the primary contact for inquiries, troubleshooting, and providing support to family members and loved ones reaching out to our facility. This role requires delivering accurate, prompt, friendly, and courteous service while managing calls from families, addressing or escalating issues as necessary to ensure outstanding customer service.

Key Responsibilities:
  • Handle incoming calls and respond to voicemails promptly
  • Address inquiries and direct calls to appropriate departments for follow-up
  • Ensure excellent follow-through to guarantee all requests are managed and resolved satisfactorily
  • Provide assistance and support to patients and their families
  • Utilize the Salesforce Data Management System to document all incoming calls
  • Perform additional responsibilities as required
Qualifications:
  • High School Diploma or equivalent
  • Previous experience in a call center or high-volume customer service environment
  • Experience in a healthcare setting is advantageous
  • Strong communication skills
  • Proficient in Microsoft Office, including Excel, data entry, documentation, and report generation
This position offers a competitive salary complemented by a comprehensive benefits package, including health insurance, 401(k), paid time off, free parking, and more.

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